Senior Executive - Retail and F&B

As a Senior Executive – Retail & F&B, you will support the commercial success of Malta International Airport's retail and food & beverage portfolio by managing relationships with tenants and concessionaires, overseeing commercial agreements, and driving initiatives that enhance operational performance, revenue, and the passenger experience. Key Responsibilities: Tenant and Concessionaire Relations Build and maintain strong, collaborative relationships with tenants and concessionaires to understand their needs, support their business goals, and ensure a positive airport experience for passengers. Act as the primary point of contact for retail and property agreements, ensuring smooth communication and timely issue resolution. Operational Support & Tenant Engagement Develop a strong understanding of each tenant’s day-to-day operational requirements and proactively support them in overcoming operational challenges. Conduct regular engagement meetings and site visits to identify opportunities for improvement and ensure smooth operations within the airport environment. Act as a liaison between concessionaires and internal airport departments to facilitate effective communication and timely resolution of operational matters. Work collaboratively with internal stakeholders to balance tenant requests with operational, commercial, and regulatory requirements. Support tenants during new store openings, refurbishments, relocations, and other operational initiatives to ensure seamless implementation. Identify opportunities to improve operational efficiency, enhance the passenger experience, and strengthen overall commercial performance. Contract Management Draft, negotiate, and manage contracts with tenants and concessionaires, ensuring terms are compliant and aligned with commercial objectives. Conduct regular reviews of agreements to identify opportunities for improvement and address issues proactively. Assist in the preparation of Expressions of Interest (EOIs), Requests for Quotations (RFQs), tender documentation, and concession agreements for new commercial opportunities. Revenue Maximisation Contribute to the development and implementation of strategies to maximise rentable space and optimise concession fees. Identify opportunities for new retail concepts or services that enhance passenger needs and increase revenue streams. Performance Monitoring Oversee the performance of retail outlets and commercial spaces to ensure alignment with business objectives and overall airport profitability. Conduct regular evaluations of sales, passenger satisfaction, and other key performance indicators to support data-driven decisions. Carry out targeted site visits to assess outlet condition, service quality, stock levels, and customer experience. Analyse commercial KPIs including sales productivity, spend per passenger, conversion rates, and category performance. Prepare regular commercial reports and presentations for management decision-making. Market Analysis and Passenger Profiling Analyse passenger demographics and behaviour to identify trends influencing commercial offerings. Work closely with the marketing team and concessionaires to ensure campaigns and initiatives align with passenger profiles and enhance both experience and financial performance. Requirements A bachelor’s degree in Business Management, Commerce, Marketing, Hospitality Management, Real Estate, or a related field is considered an asset. A minimum of 3–5 years’ experience in retail, commercial property, account management, hospitality, or a similar commercial environment. Strong commercial awareness with the ability to identify opportunities to enhance revenue and improve business performance. Excellent relationship management, negotiation, and communication skills, with the ability to build effective partnerships with internal and external stakeholders. Experience in contract administration, or commercial agreements will be considered an asset. Strong analytical skills with the ability to interpret sales data, KPIs, and market trends to support decision-making. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. A proactive, customer-focused approach with strong problem-solving and decision-making abilities. Excellent command of written and spoken English and Maltese is required. Benefits Training and opportunities for personal development Recognition and rewards for hard work Communication Allowance Medical insurance Free fresh fruit Employee discounts at retail and food & beverage outlets at the airport and Skyparks Free regular health checks and medical tests Unlimited access to SkySpirit gym Staff parking facilities Sourced from Malta International Airport. Apply on the company's site.