Estimated by Impjieg based on Malta market benchmarks for Technology roles in Malta. Employer has not disclosed exact pay.
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About the Role
The Aftersales Service Coordinator is a vital role responsible for managing aftersales support within the fire safety and security industry. This individual will act as the central liaison between clients, the technical team, and internal departments. The role ensures timely coordination of service requests, maintenance visits, and repair schedules while maintaining high standards of customer satisfaction and regulatory compliance. The ideal candidate will demonstrate strong communication skills, organizational ability, and customer-oriented thinking.
Key Responsibilities
Aftersales Service Operations
Serve as the primary point of contact for customers requiring aftersales support.
Coordinate and schedule maintenance visits, inspections, and repair jobs with technicians and clients.
Process service requests, quotations, work orders, and invoices efficiently and accurately.
Maintain comprehensive and up-to-date records of service contracts, customer interactions, and warranties.
Follow up with customers post-service to ensure satisfaction and continuous improvement.
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