Role signal
€38,500 - €58,000/year
Estimated by Impjieg based on Malta market benchmarks for Technology roles in Malta. Employer has not disclosed exact pay.
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Outstanding opportunity to join Betsson Group as our new Key Account Manager - Greece.
We are seeking a dynamic and customer-centric Key Account Manager to join our team in Malta. This role is pivotal in building strong relationships with our most valuable customers and ensuring a best-in-class service experience that drives loyalty, engagement, and revenue growth.
As the face of our brand to our VIP clients, you will be responsible for direct and personalized communication, proactive engagement, and tailored hospitality at exclusive events. You will work cross-functionally to ensure VIP customer satisfaction, retention, and increased lifetime value.
Manage a portfolio of VIP customers with a high degree of personalization and care, maintaining frequent and proactive contact through phone, email, messaging apps, and in-person meetings.
Monitor and analyse individual customer KPIs (e.g., activity, deposits, net revenue, churn risk), and develop action plans to increase engagement and extend customer lifetime value.
Act as the primary host for VIP clients during exclusive company events (e.g., football/basketball games, dinners, tournaments), ensuring a premium, seamless, and unforgettable experience.
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This role was sourced from Betsson Group. Applications are handled directly on their careers site.
You'll be taken to Betsson Group's site to finish applying.
Be available on weekends and evenings to manage the VIP shift—communicating with customers, solving issues, and providing real-time support when needed.
Collect feedback and identify trends within the VIP base to share with internal teams for service and product optimization.
Work closely with key central functions including VIP & CRM, Payments, Risk, and Product teams to ensure a holistic customer experience. Regularly report on VIP activity, risk exposure, and performance against KPIs.
Qualifications & Experience
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Sourced from Betsson Group. Apply on the company's site.
