Role signal
€38,500 - €58,000/year
Estimated by Impjieg based on Malta market benchmarks for Technology roles in Malta. Employer has not disclosed exact pay.
Set your home locality and transport preferences in your candidate profile to see instant estimated travel times and shift compatibility.
Response insights unavailable. This role is managed externally and applications are not processed directly through Impjieg.
SOC Technician Service Delivery - Handaq/Smart City, Malta
As part of the Operations Centre, you will act as the first line of defence across our services. You will be responsible for monitoring services, responding to alerts, handling customer requests, and managing incidents across infrastructure, platforms, and security domains. Working in a shift-based environment, you will take ownership of incidents from initial detection through to resolution, performing first-level troubleshooting and coordinating escalations where required. You will also support hands-on data centre activities, ensuring the reliable operation of customer and internal platforms while delivering a high standard of communication and service at all times.
Main Duties and Responsibilities • 24×7 Operations Centre Support
Act as the first point of contact for all customer requests, incidents, and alerts across security, network, and platform services. Log, triage, and manage tickets while maintaining full ownership and SLA compliance. • Monitoring, Event Detection & Incident Response
Continuously monitor systems, networks, and security events to detect outages, performance issues, or threats. Perform initial investigation and response, escalating where required while ensuring end-to-end incident follow-up. • First-Line Technical Support & Service Restoration
Carry out first-level troubleshooting across infrastructure, including servers, networking, cloud platforms, and operating systems. Restore service where possible or coordinate with internal teams and vendors for resolution. • Data Centre & Field Operations
Execute hands-on tasks in the data centre including hardware installation, component replacement, racking, cabling (power, fibre, Ethernet), and supporting customer on-site activities. • Provisioning, Change & Operational Excellence
Support service provisioning (IP, DNS, network configs), planned maintenance, and change activities. Maintain accurate documentation, follow operational procedures, and contribute to service improvement, automation, and security compliance.
Job Requirements and Qualifications
Wondering if your work authorisation matches this vacancy? Use our free PermitFit tool to check compatibility for Malta roles.
This role was sourced from BMIT Technologies. Applications are handled directly on their careers site.
You'll be taken to BMIT Technologies's site to finish applying.
Effective time management skills: able to work on multiple tasks concurrently with re-ordering of tasks in response to shifting priorities, fluctuating workloads, or deadline pressures.
Able to write and present compelling communication.
Proven experience within an IT operational / support role (e.g. network, server environments and methodologies; technical service support)
Sourced from BMIT Technologies. Apply on the company's site.
