Estimated by Impjieg based on Malta market benchmarks for Receptionist & Front Office roles. Employer has not disclosed exact pay.
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About the Role
At Hard Rock Hotel Malta, we are looking for enthusiastic, professional, and guest-focused individuals to join our Front Office Team as Front Office Agents.
The ideal candidates will have a genuine passion for hospitality and a commitment to delivering exceptional guest experiences in a luxury hotel environment.
Key Responsibilities
Welcome guests warmly and ensure a professional and efficient check-in and check-out experience.
Handle guest reservations, enquiries, requests, and complaints in a timely and professional manner.
Provide accurate information about hotel facilities, services, and local attractions.
Manage room allocations, guest accounts, payments, and billing transactions.
Promote hotel services, room upgrades, and upselling opportunities to enhance the guest experience and maximise revenue.
Maintain accurate guest records and update information within the Property Management System (PMS).
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