Motor Claims Officer

Elmo Insurance is a respected company linked to global and financially strong reinsurers. Through a commitment to financial strength, quality underwriting and products, experienced and qualified professionals, and a personalised service, we will ensure that the expectations of our shareholders, reinsurers, customers and people are fully met, and that the company contributes to the economy and insurance market in Malta.

Are you customer-focused, organised and ready to build your career in insurance?

We’re looking for a Motor Claims Officer to join our team and support customers throughout the motor claims process. This is a varied role where you’ll handle claims from initial notification through to settlement, working with customers and colleagues to ensure each claim is managed efficiently and professionally.

Key Responsibilities

• Handle and process motor claims, ensuring all required information and documentation is accurately recorded.
• Guide customers through the claims process, providing clear and timely updates on the progress of their claim.
• Process surveys, bills and other documentation relating to motor claims.
• Work closely with colleagues to assess liability and support the fair and efficient settlement of claims.
• Ensure claims are handled in line with legal and regulatory requirements, internal procedures and the Company’s customer service standards.