Role signal
€27,000 - €39,000/year
Estimated by Impjieg based on Malta market benchmarks for Customer Support & Service roles. Employer has not disclosed exact pay.
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Response insights unavailable. This role is managed externally and applications are not processed directly through Impjieg.
At FUNNZ we create and fully manage premium iGaming brands.
We have offices in Malta🇲🇹 and Marbella🇪🇸, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service. Get ready to Make Mundane Magical as the first point of contact with our customers!
Provide outstanding customer service through chat and emails in both English proficiency, both written and spoken, along with Finnish or Norwegian.
Respond professionally to a range of live chat and email queries from our players
Be responsible for KYC duties and Document Processing
Listen, probe, and investigate inquiries to determine the underlying needs of the customer
Communicate in a prompt, thoughtful, warm, and empathetic manner
Provide first-time resolution where possible
Remain vigilant of any suspicious activity and escalate accordingly
Look to cross-sell and promote all opportunities
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This role was sourced from Funnz. Applications are handled directly on their careers site.
You'll be taken to Funnz's site to finish applying.
Identify RG concerns within live communications and provide the necessary support
Put the player first at all times!
Experience in Customer Service live chat
Strong English proficiency, both written and spoken, along with any Nordic language.
Willingness to work shifts.
Location: Malta (we will assist with relocation within the EU)
This position requires flexibility to work alternating shifts, which may include mornings, afternoons, evenings, weekends, and public holidays. Shifts run on alternating shifts between 8am to 1am.
A close team of 50+ in Malta and Marbella
Opportunities to learn and do more than your usual customer service job
24/7 gym access, sauna & ice bath.
Health insurance
Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office
Socially responsible environment by dedicating time off to volunteer
🇲🇹 Please note that this position is based in our office in Malta.
Sourced from Funnz. Apply on the company's site.
