Store Manager - Urban Bratz (Baystreet)

Commercial:

• Adhere to brand guidelines and collection planning

Product Management:

• Collaboratively with Retail Ops communicate feedback on customer buying trends and missed
• opportunities to Brand

Budget Management:

• Accountable to adhere to the allocated store budget such as sales, payroll and operational costs

Team & Performance Management:

• Responsible/ Inputs the execution of identified actions following mystery shopper reports
• Accountable for the smooth functioning of retail stores by providing day to day training on
• customer service and store operations, ensuring that all staff receive all assigned training, thus
• ensuring a high standard of work and reaching the store objectives
• Responsible for recruitment and selection of their shop according to brand guidelines, allocated
• headcount and adhering to payroll budget.
• Responsible to create store rosters that deliver the resource needs of the store and to ensure
• accurate timesheet reporting
• Responsible to ensure that VM guidelines are adhered to
• Coordinating store employees by establishing working areas, product specialisations, and work
• rosters
• Responsible to ensure that the retail outlet is well maintained and coordinate and monitor all
• repair or upgrading work carried out in the retail outlet
• Responsible to ensure that the Sales Assistants have all required support in terms of equpment
• and products to provide a more efficient and professional service
• Ownership of staff appraisals.

Customer Care:

• Ensure that outlet visitors are provided with a unique experience in line with the company
• branding
• Responsible to check that all items within the shop are free of defects, properly displayed and
• correctly priced.

Health & Safety:

• Responsible to ensure that all security measures are in place and functioning adequately,
• reporting in the case that they are not

Direct Reports:

• Assistant Store Manager
• Senior Sales Assistants
• Sales Assistants
• Stock Room Keeper
• In Store Visual Merchandiser.
• KPIs
• Responsible for own store P&L
• Top Line Sales
• Completion of all assigned training for team
• Staff Retention
• Labour Costs (shared decision with Retail Ops)
• Mystery Shopper Ratings
• Conversion Rates - UPT, ATV
• Direct operation costs
• Stock Loss
• Core competencies, knowledge, and experience
• A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or
• leadership role
• Familiarity with financial and customer service principles
• Proficient user of MS Office
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Sales driven with a good understanding of KPI’s, in order to keep the team updated and push to
• reach targets;
• Business acumen to be able to take commercial decisions
• Strong communication & feedback to direct team including key HQ departments;
• Mentor and pass on any training and knowledge provided to team.

Sourced from Hudson Holdings. Apply on the company's site.