Role signal
€38,500 - €58,000/year
Estimated by Impjieg based on Malta market benchmarks for Technology roles in Malta. Employer has not disclosed exact pay.
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We are looking for a driven and personable Credit Control Business Advisor to join our Finance team. If you enjoy building relationships, solving problems and making a real impact on business performance, this could be the perfect next step in your career. As a Credit Control Business Advisor, you will support the Company's credit control function by managing corporate customer accounts, reducing overdue debt, assessing credit risk and providing advice and support to both customers and internal teams. Through your work, you will help improve collection performance, customer service and the overall efficiency of the Credit Control department.
What you'll be doing
Act as the primary point of contact for corporate clients (including IOT) within the Credit Control function, providing professional advice and tailored solutions.
Proactively manage and collect outstanding debt on assigned corporate accounts via telephone, email, letters and other channels, while maintaining the highest standards of customer service.
Develop and implement bespoke collection strategies aimed at reducing aged debt and minimising bad debt exposure.
Negotiate and manage payment arrangements in line with company policies.
Monitor key customer accounts for early signs of financial difficulty and recommend appropriate actions to minimise business risk.
Prepare monthly reports highlighting key problematic debtors, overdue balances and recommended actions for discussion with the Credit Control Manager and/or Head of Department.
Build and maintain strong working relationships with Sales, Customer Care, Finance and other departments to ensure timely resolution of customer and credit-related issues.
Liaise with internal stakeholders to facilitate efficient account management and improve the customer experience.
Escalate significant risks or issues where necessary and recommend suitable solutions.
Carry out daily operational activities, including inbound and business outbound calls, credit checks, business document control, justification forms and other Credit Control requirements.
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This role was sourced from Melita. Applications are handled directly on their careers site.
You'll be taken to Melita's site to finish applying.
Support testing and quality assurance activities arising from system enhancements, projects or process improvements, ensuring successful implementation within the department.
Help identify opportunities for process improvements and operational efficiencies.
Provide guidance and support to team members on day-to-day operational issues and customer scenarios.
Promote continuous improvement in service quality, operational efficiency and customer focus within the Credit Control function.
Support the ongoing development, review and enhancement of Credit Control procedures and best practices.
Identify trends, risks and improvement opportunities through analysis of customer accounts and departmental performance.
Oversee and effectively manage customer claims, and handle call takeovers when escalation is needed, with the aim of improving first-call resolution.
Our packages are designed for high-achieving people who are bold in spirit, driven to succeed and reliable. On top of a competitive salary, you'll enjoy:
Health insurance for you and your immediate family
Melita services – internet, mobile, TV and telephony
Learning & development opportunities, coaching and career growth
Onsite parking
Emotional & psychological support
Extra days of leave and a range of corporate discounts
Sourced from Melita. Apply on the company's site.
