Role signal
€28,000 - €40,000/year
Estimated by Impjieg based on Malta market benchmarks for Payments & Fraud roles. Employer has not disclosed exact pay.
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Fraud Team Leader (*Fluent in English & German) Hold an EU Passport
We are seeking a Fraud Team Leader to manage the daily execution and strategic direction of our fraud prevention team. This role reports directly to the Senior Fraud Manager and serves as a key leadership link between the analyst team and agents. The successful candidate will be responsible for overseeing the fraud rule lifecycle, mentoring staff, and evolving our risk posture across all merchant brands.
Fraud Strategy & Program Direction: Evolve and maintain the overall fraud prevention strategy. Set priorities and long-term vision to ensure alignment with organizational risk tolerance and revenue goals.
Team Leadership & Performance: Oversee the daily operations of the Fraud Customer Agents. Manage resource allocation, conduct performance reviews, and provide mentorship to junior members.
Complaints Management: Handle and investigate customer complaints, ensuring timely, fair, and effective resolution.
Stakeholder Alignment: Act as the primary point of contact for internal teams (Operations, Product, Legal) and B2B merchants. Communicate risk postures and policy changes to ensure seamless integration.
Systemic Risk Mitigation: Prioritize infrastructure improvements. Suggest enhancements for new tools, such as Machine Learning models and BI reporting, to address vulnerabilities.
Quality Assurance: Conduct quality reviews of customer calls to ensure compliance with company procedures, regulatory requirements, and customer service standards.
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This role was sourced from Novum Bank. Applications are handled directly on their careers site.
You'll be taken to Novum Bank's site to finish applying.
Sourced from Novum Bank. Apply on the company's site.
