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About the Role
Collections & Recoveries Manager - *Hold an EU Passport
Fluent in English (*German Language a Bonus)
Location: Malta
Overview:
We are seeking an experienced and strategic-minded professional to join our reputable European bank as the Collections & Recoveries Manager.
This vital role requires a seasoned individual who possesses a deep understanding of either Lending Loans or Credit Card Products, with a proven track record of effectively managing and optimizing collections processes and strategies.
The successful candidate will lead a dynamic team, shape collections strategies, and collaborate across departments to ensure the bank's credit card portfolio remains healthy and profitable.
Main Skills Required:
5+ Years’ Experience in E-Commerce Collection Management and execution within the Financial Services industry
Familiar with the German Financial Services Market
Creative and Innovative in the way you come up with Solutions and drive business transformation.
Strong Leadership Skills and the ability to Grow, Inspire and Develop High Performing Teams.
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Excellent communication and stakeholder management skills
Commercially minded with good negotiation skills
Ability to thrive in a fast-paced environment.
Core Responsibilities:
Collections Strategy Development: Develop, Implement, and Continuously refine Collections Strategies for the alignment with the Bank's overall business goals and risk appetite.
Team Leadership: Lead, mentor, and inspire a diverse Team of Collections Professionals, fostering a culture of high performance, collaboration, and professional growth.
Risk Management: Monitor and manage delinquency rates, credit losses, and recovery rates within established targets, identifying emerging trends and implementing proactive measures to mitigate risks.
Data Analysis: Utilize advanced data analytics to identify patterns, assess portfolio performance, and make informed decisions to optimize collections efforts.
Segmentation and Prioritization: Develop segmentation strategies to prioritize collections efforts, tailoring approaches to different customer segments based on risk profiles, delinquency stages, and other relevant factors.
Process Enhancement: Continuously improve collections processes, workflows, and tools to enhance operational efficiency while maintaining compliance with regulatory guidelines.
Stakeholder Collaboration: Collaborate closely with cross-functional teams, including credit risk, legal, compliance, and customer service, to align collections strategies and share insights for comprehensive risk management.
Vendor Management: Oversee relationships with external collections agencies and service providers, ensuring their performance aligns with the bank's expectations and standards.
Reporting and Communication: Provide regular updates to senior management on portfolio performance, collections metrics, key initiatives, and potential areas of concern.
Innovation: Stay abreast of industry trends, best practices, and emerging technologies in credit card collections to drive innovation and maintain a competitive advantage.
Person Skill Requirements:
Strong communication skills and the ability to effectively influence others.
Commercial, with a strong customer focus and customer awareness
Innovative, with a commitment to deliver measurable results and a proven ability to manage projects to successful completion.
Proven Track Record of at least 5+ Years in Lending or Credit Card Collections, with a minimum of 3+ Years in a Leadership Role.
Ideally Bachelor’s Degree in Finance, Economics, Business Administration, or related field; Master's Degree is a plus.
Effective communication and collaboration skills, with the ability to interact with diverse stakeholders.
In-Depth Knowledge of Loan or Credit Card Collections Strategies, regulations, and best practices.
Strong Analytical skills, with experience in data-driven decision-making and leveraging analytics for portfolio management.
Excellent Leadership and Team Management Capabilities, with a track record of building and motivating high-performing teams.
Strategic mindset, capable of translating business objectives into actionable collections strategies.
Familiarity with Industry-Standard Collections Software and Tools.
Demonstrated ability to adapt to changing market conditions and regulatory environments.
Fluency in English; proficiency in additional European languages is advantageous.
Professional Certifications in Credit Risk Management and Collections are a plus.
Ability to manage Projects and Budgets and to organize and plan workload effectively.
You will be a competitive person who enjoys pressure and works best in a result’s driven role.
Must have experience in managing High Performing Growth Teams.
Ideally Fluent in English (*German a Bonus).
Happy to Relocate to Malta.
What We Offer:
Competitive Starting Salary and Bonus
Career Opportunities
Free Health and Life Insurance
Apply Today!
Our Recruitment Team Will Reach Out To You Directly!
*Please Send you CV in English - Thankyou
Sourced from Novum Bank. Apply on the company's site.
