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Training & QA Officer (Fluent in German & English)

MsidaFull-timeTechnologyOn-site25 views

Estimated salary bracketMarket estimate

€38,500 - €58,000/year

Estimated by Impjieg based on Malta market benchmarks for Technology roles in Malta. Employer has not disclosed exact pay.

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About the Role

Training & QA Officer (Fluent in German & English)

Location: Malta

To provide ongoing Customer Service training to various teams of, setting clear goals and targets, and ensuring they are met.

Develop and deliver onboarding training for New Support Agents.
Create and update training materials and SOPs in line with business and regulatory changes.
Conduct regular refresher training sessions based on performance trends and identified knowledge gaps.
Evaluate training effectiveness through assessments, feedback, and follow-up performance monitor

Monitor and evaluate agent calls/emails/chats to ensure adherence to quality standards, scripts, and compliance requirements.

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Posted 24 Aug 2026 · 24 Aug 2026

This role was sourced from Novum Bank. Applications are handled directly on their careers site.

You'll be taken to Novum Bank's site to finish applying.

Malta

Experience in Training, QA, or performance coaching in a Contact Centre Environment.
Native-level German and fluent English are required.
Excellent communication, presentation, and interpersonal skills.
High attention to detail and strong analytical skills.
Proficient in Microsoft Office.
Bachelor's degree or similar in a relevant field
An individual with a strong commitment to their work, a positive outlook, and the ability to be flexible in the face of change.
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