Role signal
€33,000 - €51,500/year
Estimated by Impjieg based on Malta market benchmarks for Finance & Banking roles in Malta. Employer has not disclosed exact pay.
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Trumia is a new-generation E-Money and Payment Services financial services provider, licensed and regulated in the EU. The Institution has set out to provide its clients with customer-centric and innovative financial services. It offers both consumer wallets and corporate accounts, driven by state-of-the-art technology to make its financial services seamless and beneficial to its users.
We are looking for the Account Manager who will own a portfolio of merchants including Platforms, EU/EEA-licensed gaming operators, B2B gaming suppliers, and MiCA-authorised CASPs. The role keeps these relationships commercially productive while operating strictly within the Institution's risk appetite, AML/CFT framework and scheme rules. It is the first line of defence for the portfolio: the client's day-to-day contact, and the Institution's eyes and ears on how each client actually behaves.
Act as primary point of contact for various merchants including platforms, marketplaces, iGaming and crypto clients, including senior finance, payments and compliance stakeholders.
Hold structured relationship reviews (at least quarterly for high-risk clients) covering volumes, product usage, incidents and changes to business model.
Handle client onboarding, queries, escalations and complaints in line with the Institution's complaints-handling procedure and MFSA conduct expectations.
Explain the Institution's requirements (documentation, payment restrictions, scheme rules) to clients clearly and without negotiating on compliance outcomes.
Onboarding and change support
Gather and pre-check onboarding packs (licences, UBO structures, source of funds/wealth, business plans, processing history, website and game/asset reviews) before submission to Compliance.
Coordinate between the client, Onboarding, Compliance, Risk, Operations and Finance to move applications through to go-live.
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This role was sourced from Trumia. Applications are handled directly on their careers site.
You'll be taken to Trumia's site to finish applying.
Identify and route material changes in a client's profile: new licences or markets, new products or assets, ownership changes, or volume shifts outside the expected activity profile.
Ongoing monitoring and risk awareness (first line)
Track each client's actual activity against its declared expected activity and flag deviations promptly.
Support periodic reviews and EDD refreshes by obtaining updated documents and client explanations within agreed deadlines.
Raise internal suspicious activity reports to the MLRO without delay and never alert the client (tipping-off prohibition under the PMLFTR).
Monitor chargeback, fraud and refund ratios for card-processing clients and drive remediation plans with the client before scheme thresholds are breached.
Escalate adverse media, licence suspensions, regulatory sanctions or payment-partner terminations affecting a client.
Commercial
Grow revenue within the portfolio through product adoption (multi-currency accounts, SEPA/SEPA Instant, FX, payouts, card acquiring where offered) within approved risk appetite.
Contribute to pricing proposals and contract renewals with Commercial and Finance.
Maintain accurate CRM records, pipeline and client notes; these form part of the Institution's audit trail.
Internal liaison
Work with Operations and Treasury on settlement, safeguarding-related queries and payment investigations.
Feed client and market intelligence (new jurisdictions, regulatory changes, competitor de-risking) back to Commercial, Product and Compliance.
Participate in internal audits, compliance monitoring reviews and regulatory inspections as required.
Familiarity with MiCA authorisation and Travel Rule operations, and with blockchain analytics tools (e.g. Chainalysis, Elliptic, TRM).
Knowledge of MGA licensing, B2B critical-supply arrangements and key regulated gaming markets
Degree in business, finance, law or a related field.
Additional languages: German, Italian, Spanish, Portuguese or Nordic languages.
Experience with CRM and case-management systems (e.g. Salesforce, HubSpot) and onboarding/KYC platforms.
Personal attributes
Commercially driven but comfortable telling a valued client "no" when risk appetite requires it.
Meticulous record-keeper; treats client notes as audit evidence.
Calm under pressure during payment incidents, scheme alerts or de-risking conversations.
High integrity and discretion.
Join us at Trumia, where you can leave your mark on the future of financial services.
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Sourced from Trumia. Apply on the company's site.
